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Celebrating 25 Years

GCN Home > 07/28/03 issue

30 years in the making

By Vandana Sinha, GCN Staff

Army nears goal of 24-7, real-time personnel system

It all began with a fire—“it” being the Army’s move to create an electronic records repository for military personnel files.

The Army estimates that it is 18 months from finishing a system that will let soldiers access and update their own records online, 24 hours a day, seven days a week.

The service began the effort in earnest nearly 30 years ago, when a two-day blaze obliterated 65 years’ worth of military records for 18 million Army and Air Force personnel.

The 1973 fire destroyed much of the National Personnel Records Center in St. Louis, and from its ashes began a march toward electronic records.

The Official Military Personnel File Online system will encompass 135 million records for about 1.2 million people. Eventually, the digital storehouse could hold up to 17T worth of background data about soldiers’ deployments, promotions and pay.

Without complete and accurate service records, “a soldier is not comfortable competing for promotions,” said James P. Riggs, program manager for the Army’s Personnel Electronic Records Management System, of which OMPF is a component.

“If the process is too cumbersome, they’re just not going to mess with it,” Riggs said. “Now, literally in 30 minutes, they’re in and out.”

In the past, soldiers in search of promotion have had to mail in requests for copies of their microfiche files, then wait weeks for printouts to arrive. Making any updates to the records prolonged the wait by several more weeks. Soldiers could shorten the delay only by taking leave to travel personally to one of four far-flung warehouse sites.

“It used to be a pain,” Riggs said. “Not everybody would do that.”

Active-duty Army records are stockpiled on microfiche in Indianapolis; officers’ records in Alexandria, Va.; Army Reserve records in St. Louis; and National Guard officer records in Arlington, Va. Each state stored its own enlisted National Guard records.

By the mid-1990s, Army leaders were asking for Web access to the data. The first prototype appeared in 2001.

Northrop Grumman Corp. built the Web infrastructure for the $2 million OMPF database, planting local application servers at the four warehouses to retrieve and reformat files. Front-end transaction servers supply the browser interface to soldiers.

No heavy lifting

The first soldier users entered through the Army Knowledge Online portal in November 2001, searching for stored records based on their Social Security numbers. The system returned images of documents and their metadata translated via a Java Database Connectivity application programming interface.

“We didn’t want to require any plug-ins,” said Steve Warner, Northrop Grumman’s technical director for PERMS. “That means all of the heavy lifting is done on the application servers.” Within the first six months, 800,000 people were able to check their service records online. During peak hours, an estimated 600,000 use the system today, notching up more than 1 million hits and 4,000 documents viewed.



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