GCN Home > 07/05/05 issue
Do you know what you know?
By Joab Jackson, GCN Staff
Long derided as a meaningless buzz phrase, knowledge management can help program managers harness complex chains of software.

The instruction was clear: No new data entry from the field.

When the Coast Guard leadership gave the go-ahead to Commander Janet Stevens and her team to develop a new readiness management system, they made it explicit they did not want to create new work for existing personnel. The Coast Guard needed a system that would automatically assess how ready it was to respond to emergencies and promote maritime safety, but it didnt want people who might know the situation best to be inconvenienced. The field had enough burdens from reporting requirements, Stevens said.

So Stevens and her team fashioned a solution that drew data from 11 different existing Coast Guard data sources. They brainstormed and came up with 400 metrics that could be used to measure the readiness of a particular unit, division or person. The metrics included everything from whether or not a ship had the required number of replacement parts onboard, to whether an individual had completed a scheduled dental checkup. Every night the system ingested the data and returned summary reports.

Although reporting results based on such metrics has long been the job of standard business intelligence software, Stevens found that producing the Coast Guards readiness reports was only the first step in what she wanted to do.

Were weaving together portals, search, security, business intelligence, maps and data warehouse technologies in a way that users can quickly and easily make decisions and manage their readiness, Stevens said.

How the Coast Guard and other agencies accomplish these goals often depends on a much-hyped, equally maligned and constantly evolving field of software.

Whither knowledge management

Getting the right information to the right people has long been the purview of an amorphous technology field dubbed knowledge management. Those who have been in IT for a while might even roll their eyes at the buzzword. Knowledge management was heavily hyped in the mid-1990s, with every vendor rebranding their products as knowledge management solutions, diluting the phrase so it held little or no meaning.

More news on related topics: Software Applications, Defense IT, Homeland Security, IT in Action, Knowledge Management