Government Computer News
Software as a service: A collaboration tool?
Software-as-a-service is uniquely positioned to foster better collaboration between agencies and their constituents, software suppliers and agency officials say.
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Many agencies are trying to understand the advantages and disadvantages of turning to a software delivery model in which the service provider typically hosts the software at its facilities and offers a flexible subscription pricing plan, usually as a monthly fee or on a pay-as-you-use basis.
With a SaaS model, organizations do not have to buy, install or maintain software or hardware because they access applications via the Internet from desktop PCs or mobile devices. The goal is to allow organizations to quickly implement business applications, letting them avoid large infrastructures and ongoing administrative costs.
Many agencies are holding back on making a commitment as they assess cost, cultural, integration and security issues. However, some state and federal agencies are reaping information sharing and collaboration benefits. They have also reduced the time and costs associated with application development.
The Advisory Council on Historic Preservation (ACHP), a federal agency that promotes the preservation of the nation’s historic resources, has deployed a SaaS application from Salesforce.com to manage content information across the agency.
Although ACHP is a single agency, its various departments need to share information. So the agency needed a tool that could break down the barriers between information that existed among different programs and departments, said Rezaur Rahman, enterprise architect and Web services manager at ACHP.
From an architecture standpoint, a SaaS model has sped up development of application prototypes and enabled Rezaur’s team to demonstrate what an application will look like upon completion.
“That’s a lot easier to get by [senior managers] than saying we’re going to build something that will take years and [still] it might not work,” he said during a panel discussion at the SaaSGov conference held last week by the Software Information Industry Association and Information Technology Association of America in Washington.
SaaS is a critical tool to help lower application development and is also being applied to help state agencies share intellectual property, said Aneesh Chopra, secretary of technology of Virginia.
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