Telephony products are a natural fit for speech recognition

Connect@once is a customized, scalable internal directory system that uses voice prompts to make calls, get directory listings, and place and retrieve messages. Internal users connect through an access code such as *0. Available as a service or as a complete system running on a Unix server.

NaturallySpeaking Call Center Edition integrates simultaneous use of the computer and telephone and allows operators to process data through voice commands, dictating directly to Microsoft Word or Corel WordPerfect. The system can create macros and has a total vocabulary of 230,000 words, with active vocabularies of 30,000, 45,000 or 55,000 words. Runs under Microsoft Windows 9x and NT.

ViaVoice Directory Dialer provides automated directory assistance and call routing through a centralized call center. Directory can accommodate up to 250,000 names, 20,000 in one location. Runs on an IBM Netfinity server with 400-MHz Pentium II processor under NT 4.0.

Call Pilot merges voice, fax and e-mail messages into a single interface, managed by Lotus Notes or Microsoft Exchange and Outlook and activated by voice commands. It also supports e-mail interfaces with other messaging systems, including Netscape Messenger and Qualcomm Eudora Pro. Includes Application Builder. Runs under Windows 9x and NT.  

Nuance 6 is a speech recognition package that compensates for a range of accents, languages and devices with integrated speaker verification. The scalable system supports standalone or network configurations, uses Java and ActiveX application programming interfaces for application development, and runs under NT, SunSoft Solaris, AIX, Digital Unix and SCO UnixWare. Nuance Express is a lower-cost, entry-level version of Nuance 6.