government services

Digitized services drive citizen satisfaction

While many states have low customer satisfaction, some are bucking that trend by investing in technology to improve processes, according to research from McKinsey.

Updated UI system to provide faster service, fraud detection

The Michigan Unemployment Insurance Agency is replacing its decade-old system with one that can streamline UI benefits processing and detect fraud.

The most future-ready US cities

Cities that leverage data, partnerships and emerging technologies can best adapt to changing citizen expectations, a new report found.