IT Systems Management

One click and help is on the way

Although HelpSTAR2012 is not cheap, cutting downtime and streamlining help desk calls can be worth the money over time.

Government runs on IT, regardless of who is in office

A survey of government officials indicates that it is cost savings — not politics — that drives technology purchasing.

One way to manage BYOD: Limit the options

Intel's approach to managing personal devices, which includes evaluations under five general criteria, could be of interest to agencies of similar size.

White House digital strategy hits the mark

Behind the plan are all the pieces for a robust, 21st-century platform.

New architecture underlies OMB's 'anytime, anywhere, any device' strategy

The strategy envisions a governmentwide architecture that can leverage innovative technology to make more government data and services available through a variety of channels.

Surprise: 57 percent admit to using pirated software

Is it just coincidence that unmanaged and unpatched software continues to be a major security problem?

2012 GCN Awards call for nominations is open

Editors are looking for exceptional federal, state and local government IT projects and management teams, to be honored for their ingenuity, organizational skill and contribution to the public.

Why do feds rank cloud, agile development down on their priority list?

It's not that cloud isn't important, but federal IT professionals see other issues as more urgent, a recent Serena Software survey suggests.

Key to better security on a tight budget: Quality workforce

A panel discussion on maintaining cybersecurity with a shrinking government budget quickly focuses on the workforce.

Where does the IT money go in 2013 budget proposal?

Obama's 2013 budget proposal aims to cut federal IT but increase its use when it makes government more efficient. Here's where 10 departments stand.

What to look for in a SOA app gateway

Forrester report, which evaluates nine SOA application gateway vendors, emphasizes attack protection and processing across multiple services.

IPv6: It's now reality, not theory

The shift to the new generation of Internet protocols has begun in earnest, and organizations should begin planning for how IPv6 will be integrated into the enterprise.

Want a paperless office? Let people work remotely.

The push toward mobile technologies and teleworking won't eliminate office printing, but it could help reduce it at last.

When looking for products, think small

Sometimes a small company is more innovative than bigger market leaders, said Washington state IT specialist John Allen.

Systemic tensions: 3 IT project zombies that just won't die

Three recurring conflicts born of well-meaning but often diametrically opposed IT forces keep haunting IT systems development.

Fear the slasher: Surviving the IT budget horror show

The agency budget has become the most terrifying thing in the federal world. Here are a few steps you can take (note: don't back into a dark room) to survive the blades, teeth and tentacles of the slashers.

TSA's Secure Flight curbed risk, calmed travelers

The Transportation Security Administration took over the program to create an airline passenger watchlist and created a system with ultra-high availability, no single points of failure and trusted privacy protections.