State expands streamlined, automated licensing
Wisconsin’s successful migration of its occupational licensing system to the cloud now includes business licenses.
Public safety relies on behind-the-scenes technology
COMMENTARY | Reliable emergency response, citation management and crime analysis technologies give responders the data they need quickly and accurately.
Most government software stinks. Here’s what you can do about it.
COMMENTARY | When IT systems align to their end users’ day-to-day processes, tasks and needs, agencies can increase productivity while more than making up for any marginal cost differences.
Digital Driver’s Licenses Expand
Maryland has become the first state to offer digital licenses and IDs for both Apple and Android devices. At least 17 states allow for digital licenses.
What State Unemployment Modernization Pilots Get Right
Pilot programs in two states focusing on identity verification for unemployment systems could set the stage for nationwide modernization.
Officials Say They've Fixed a 'Sorting' Breakdown in Virginia Booze Raffle
The error allowed some entrants to win multiple bottles of rare bourbon despite steep odds. Authorities say they’ve worked to limit the future possibility of human error and Excel mistakes.
State turns to the cloud to manage transportation projects
The Delaware Department of Transportation will track $3 billion in spending over the next five years with a cloud-based capital program management solution.
State and local agencies weigh procurement outsourcing
Facing a shrinking workforce and a largely paper-based procurement processes, more public sector agencies are pushing routine purchasing tasks to third parties.
One-stop access to city’s childcare, jobs, business services
The MyCity portal will act as a centralized data repository that streamlines services application and delivery for New York City residents and enables greater information sharing across government agencies.
A fight against floppy discs evolves into a prison rights crusade
Incarcerated man asks court to compel prisons to dump ‘Stone Age’ technology.
UI modernization, identity verification limit state fraud loss
Halfway through a four-year modernization of its unemployment insurance management system, New York state’s Labor Department aims to create a more seamless and secure user experience.
Treating public health disconnects with interoperable data
Standardized state and local health data supports disease surveillance and will allow a quick response to health emergencies.
Remember user experience in the zero trust journey
Education, user-friendly technologies and leadership buy in can help bring employees onboard.
Work with what you’ve got: Accelerating zero trust deployments
COMMENTARY | Because zero trust is founded on cybersecurity tenets like segmentation and identity management, state and local governments can adopt the strategy quickly and effectively.
A survey of over 17,000 people indicates only half of us are willing to trust AI at work
Employees are more comfortable with artificial intelligence for task automation compared with monitoring, performance management and human resources purposes, the survey finds.
How mainframe as a service eased end-of-life transitions
The cloud-based model allowed two Florida agencies time to better plan their systems modernization.
Contact center modernization boosts satisfaction for city residents, staff
With more calls coming into its legacy social services help lines, New York City turned to a cloud-based platform that reduced the number of dropped calls and gave agents easy, digital access to essential customer information.
‘Shark Tank’ for state agency IT modernization
Technology modernization funding programs are delivering quick wins to agencies with compelling business cases.
How one state cut its vehicle titling time down to a few days
West Virginia is the first state in the nation to digitize its titling process, but a DMV overhaul must be handled with care.
City to integrate fleet vehicles with GPS network
Cincinnati aims to modernize its fleet using GPS that tracks vehicle location, collects engine data and improves communication among drivers and dispatch.
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