Author Archive

Alex Bäcker

Alex Bäcker is founder and CEO of QLess.

Digital Government

Driving citizen engagement through mobile technologies

Mobile devices and digital technologies give governments an easy and effective way to solicit feedback, build trust and improve municipal services delivery.

By Alex Bäcker
August 7, 2018

Digital Government

Use it or lose it: Leveraging data for better citizen satisfaction

Customer interaction management technologies can help agencies improve efficiency and take advantage of the data they collect from citizens.

By Alex Bäcker
May 29, 2018

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