Author Archive

Natalie Alms

Natalie Alms
Natalie Alms is a staff reporter at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.
Digital Government

IRS gears up to launch Direct File pilot

The pilot will only be available on a limited basis to certain taxpayers.

Digital Government

GSA partners with state, local governments on text alert service

The pilot program helps state and local governments notify residents of critical deadlines. Norfolk, Virginia, has already been using the service to remind people about Medicaid reenrollment.

Workforce

Feds calls on states to reevaluate unemployment benefit accessibility

Access to unemployment has been declining and differs drastically across demographic groups. The Labor Department is urging states and territories to do something about it in new guidance.

Digital Government

Feds hope more data access will improve states’ SNAP delivery

The U.S. Agriculture Department is working to help states address card skimming and other persistent problems in the SNAP program.

Workforce

The cyber workforce gap is growing

Despite a significant increase in the number of people entering the cyber field in 2023, demand is still far outpacing that supply.

Digital Government

IRS announces 13 states where taxpayers could use its Direct File pilot

Under the pilot program, residents would be able to use the IRS program to file their federal tax returns online for the 2024 tax season. New York and Arizona are developing state-level filing systems.

Digital Government

The money's out the door in nationwide unemployment insurance modernization push

A Labor Department official said efforts to help states modernize their UI systems are trending in the right direction, but funding may be insufficient.

Digital Government

Hawaii’s wildfires led to fast tracking federal identity tools for unemployment claims

Unemployment is on the rise in Maui due in part to the drastic drop in tourism after the devastating wildfires. But the state's rapid deployment of an underutilized federal identity verification tool will help it get benefits to the people who really need it.

Digital Government

Real ID requirements temporarily waived for states' mobile IDs

The coming rulemaking would waive REAL ID Act requirements so that federal agencies can still accept mobile driver's licenses when the law’s implementation starts in 2025.

Finance

IRS seeks states’ input on its direct file pilot

States have until Sept. 4 to tell the IRS if they’re interested in participating.

Digital Government

Unemployment insurance modernization takes hit in Congress

The funding reduction is part of the debt ceiling compromise, but the Labor Department says it still plans to focus on helping states combat identity fraud and strengthening the integrity of the UI system.

Finance

Want to track pandemic relief spending? Data problems make that difficult, committee says

Tracking pandemic funds required the use of multiple federal, state and local data systems, a group appointed by Congress found. Ultimately, it had to contact state and local entities directly to gain a better understanding and fill data gaps.

Management

Is government culture stifling customer experience innovation?

Risk aversion among government managers is blocking needed improvements to key programs, according to a recent white paper.

Digital Government

What State Unemployment Modernization Pilots Get Right

Pilot programs in two states focusing on identity verification for unemployment systems could set the stage for nationwide modernization.

Management

Biden Will Veto Republican-Led Clawback of Unemployment Funding

The Office of Management and Budget says that the president would veto a Republican proposal to rescind American Rescue Plan Act funding for unemployment if passed by Congress.

Digital Government

Some States May Be Barring the Door to Unemployment Benefits

Nine states are requiring unemployment insurance applicants to verify their identity before submitting applications.

Digital Government

Watchdog Urges States to Use ‘Extreme Caution’ on Facial Recognition

The use of facial recognition in unemployment insurance programs has spread across states, raising concerns from the Labor Department's watchdog about access and privacy.

Digital Government

New Guide Looks to Slash 'Time Tax' on Benefits Applications

The project is one example of a Biden administration push to rework intake forms for government programs to be more user-friendly and less time consuming.

Workforce

Federal Watchdog Pegs Pandemic Unemployment Fraud at Over $60B

But the Government Accountability Office also cautioned that a firm estimate is tough to pin down. The analysis looks at an 18-month period starting in 2020.

Digital Government

States Must Plug Into Federal Antifraud System for Food Aid Under New Rule

The system, meant to help prevent duplicate participation, is expected to make enrollment and oversight easier with the Supplemental Nutrition Assistance Program.